#Ntouch wireless upgrade
#Ntouch wireless plus

Payments can be made via credit card (pre-payment) or money order.įor defective units, though, you will only be charged a replacement fee if the defective phone is not returned within 30 days of receiving it. You need to pay the replacement fee before enTouch can send a replacement over. The charge can be anywhere between $25.00 and $75.00, and this is mainly dependent on the device that was lost or stolen.

The replacement itself, though, does come with a fee. However, for upgrades and replacement phones, no such fee is charged regardless of your location. If you are a California resident, just the processing of the paperwork and your first phone activation will set you back $39 at the time of this article. Are there any fees for Replacement enTouch Wireless Phones?Īlthough Lifeline is a government benefit program, enTouch wireless phones do come with fees just like other phones. If you return after the 30-day window, you will have to pay a $25 fee before enTouch ships out a replacement. All of these have to be done within 30 days of receiving the defective unit.

#Ntouch wireless plus

When returning a defective phone, make sure that the unit itself, plus all the accessories, materials, and inserts that originally came with it, are placed in their original box.

#Ntouch wireless upgrade

Sadly, you will have to shoulder any expense incurred by returning the defective phone to enTouch.Ĭomplete Guide for Assurance Wireless Phone Upgrade They will give you a “return authorization,” along with some shipping instructions. To take advantage of this provision, call enTouch right away. Customer negligence, including but not limited to water damage, are by no means eligible for exchanges. We say “may” because the company still has to investigate and evaluate. Say you received a defective enTouch wireless phone. In this case, they can cut off your service without any warning and you will be required to comply in any resulting investigation. In relation to phone replacement requests, enTouch is aware and very much on the lookout for any potential fraud or any form of unlawful use of their units or services. In fact, enTouch may require that you get a replacement unit anyway before they reinstate services to your account. Take note that if you end up finding the phone later, that does not mean that you can have it reactivated right away. Needless to say, you remain responsible for any service provided to the stolen phone that already existed at the time of loss or theft, and up to the time of reporting. If your phone is lost or stolen, enTouch will deactivate it right after you notify them of the loss or theft just like qLink. The first thing you need to do when you find out that you may be eligible for a replacement phone is contact enTouch Wireless Customer Service. Likewise, if you happen to receive a defective phone, you may be eligible for a replacement unit through exchange. You can get an enTouch wireless replacement phone if your current unit gets lost or stolen. Grounds for Replacement enTouch Wireless Phone